We had a bug in our early firmware releases where Dio Node would not show up on the Wi-Fi menu of your phone for setup while the light was flashing red. To fix this, simply press the (+) and (-) buttons together until the light flashes multi-color. It will then begin flashing red again. After refreshing your phone’s Wi-Fi settings page, you should see the Dio Node appear for setup.

For any other setup issues, press the middle and (+) buttons together to factory reset your device. This will allow you to set up the speaker again as new. The speaker light will flash white as it resets and reboots. After it boots up, you can follow all setup instructions as per the user manual.

This usually means there was an error while the speaker was booting up or getting set up on Wi-Fi.

First, unplug your speaker for 5 minutes and then plug it back in again. Once it boots up (LED stops blinking white), try to connect to it to see if the issue persists.

If that doesn’t work, do a factory reset on the speaker by holding the middle and (+) buttons together. The speaker will flash multi-color, then start blinking white as it resets and reboots. Set it back up on your Wi-Fi network once it starts blinking red, then try to play audio from it.

If the issue still persists, contact Dio Support using the form above.

Sometimes, if there is a sudden network issue, power failure, or other issue, your speaker may be disconnected from your network.

To fix this problem, simply unplug your speaker for 5 minutes, then plug it back in. The speaker should automatically rejoin your network upon booting up.

If the problem persists, please contact Dio Support.

This issue usually arises if your Node does not have a stable connection to your network.

We may have solved this issue with a firmware update to improve reliability, so first please check if your speaker has updates available. You can do this by pressing all three buttons together until the light flashes multi-color. The light will then flash white as it searches for available updates, and if it finds an update it will start flashing green as it downloads and installs the update. The LED may go through a cycle of colors as it goes through different stages of updating, and will finally start blinking white as it reboots after updating.

If that does not solve the issue, make sure your Node is located in an area with strong Wi-Fi signal and an open space with minimal obstructions around it.

If you have an older router or many Wi-Fi devices connected to your network, it is also possible that your router is overloaded with too many connections. Consider disconnecting other devices in your home from Wi-Fi or upgrading your network.

Please contact Dio Support for detailed support for your use case.

Don’t worry! This one’s an easy fix.

Just plug your speaker back in to power and let it boot up. If the LED starts flashing green or blue automatically, let it continue doing so until it stops. This means the speaker is resuming the upgrade.

If the light is red or if you are having other connectivity issues after upgrading, you may need to do a factory reset of your device and set it up again as new. You can do so by pressing the middle and (+) buttons on the speaker together. The speaker will flash white as it resets and reboots, then start flashing red when it is ready for you to set it up on Wi-Fi.

No, performing a factory reset of your speaker will not revert or roll-back the firmware version. If you have updated your speaker since receiving it, doing a factory reset will keep the speaker at the latest update, but clear out its memory so that it can be set up again like a new speaker. Any updates to improve the speaker’s reliability, security, and performance will still be in place.