Support

An Unexpected Error Occurred During Setup

During the Wi-Fi setup process, you may occasionally see a message on your iPhone or iPad stating an "Unexpected Error Occurred." This is usually caused by temporary background processes or...

How to Fix an Unresponsive Dio Node

If your Dio Node is not appearing in your AirPlay list, is unresponsive to button presses, or is not playing back audio, follow these troubleshooting steps in order to restore...

Troubleshooting AirPlay: Fixing Dropouts, Conne...

While Apple AirPlay 2 is a highly stable streaming protocol, audio dropouts or "lag" can occasionally occur if there is interference in the communication between your speaker, your router, and...

What Do The Lights On My Dio Node Mean?

The indicator light on the back of your Dio Node is designed to provide real-time feedback on your speaker's status. Use this guide to understand what each color and pattern...

How to Add Your Dio Node to the Apple Home App

While your Dio Node works out of the box with AirPlay, adding it to the Apple Home app unlocks advanced features like Siri voice control, multi-room automation, and the ability...

How to Recover Your Dio Node from Red-Green-Blu...

If your Dio Node is continuously cycling through red, blue, and green lights, it typically indicates that a power failure occurred during a firmware update. This sequence means the speaker...